RECEIVING POLICIES


CHECK YOUR ORDER

Someone must be present at the time of delivery to receive your order. It is your responsibility to inspect your order for any missing items or visible damage. EnPointe is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. Customers who choose to provide their own shipping method are required to file their own claims with their carrier. EnPointe is not responsible for loss or damage that occurs during shipment from the customer’s carrier.

PICKUPS AND LOCAL DELIVERIES

MISSING ITEMS

Any missing items must be noted at the time of customer pickup or local delivery. Once an order is signed for, EnPointe is released from any claims of missing items. All missing items must be reported at the time of pickup or delivery.

VISIBLE DAMAGE

Please inspect all boxes for visible damage in the presence of the EnPointe representative. Any damaged boxes or packaging should be noted to the EnPointe representative and marked on any paperwork you sign. All visible damage to boxes or packaging must be reported at the time of pickup or delivery.

CONCEALED DAMAGE

Report any concealed damage claims to your EnPointe Cabinetry Representative immediately with clear and visible photos of the damaged products. Photos of the original packing may be requested to support your claim. Claims of concealed damages must be reported within 14business days of receipt. Claims of visible or concealed damage will be denied if any part has been installed, drilled for hardware, or modified from its original form.

LTL AND FTL SHIPMENTS

MISSING ITEMS

If there are items missing from your order, ensure to get a copy of the Bill of Lading and clearly note which items are missing. All missing items must be reported within 5 business days of receipt.

VISIBLE DAMAGE

Please inspect all boxes for visible damage in the presence of the carrier representative. Any missing or damaged packaging must be noted on the Bill of Lading or delivery ticket before signing any paperwork from the driver. If the Bill of Lading is electronic, be sure to request the driver to allow you to add notes on the device before signing. Report any issues to your EnPointe Cabinetry Representative immediately with clear and visible photos of the damaged products or shipment and your copy of the Bill of Lading notating the damage. EnPointe is not responsible for loss or damage that occurs during shipment after you give the carrier a clean receipt. Visible damage claims must be reported within five business days of receipt.

CONCEALED DAMAGE

Report any concealed damage claims to your EnPointe Cabinetry Representative immediately with clear and visible photos of the damaged products. Photos of the original packing may be requested to support your claim. Claims of concealed damages must be reported within 14 business days of receipt. Claims of visible or concealed damage will be denied if any part has been installed, drilled for hardware, or modified from its original form.

ORDER STORAGE

Orders that are not picked up or delivered within three business days of original scheduled date will incur a storage fee of $35 per business day. These fees must be paid in full before the order will be released to the customer.